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Veterans / DVA

Mayo Private Hospital is a Tier 1 provider for the Department of Veterans' Affairs (DVA). 

As part of this relationship, the hospital provides a range of services to eligible veterans and war widows, including those listed below.

Veterans Liaison Officer

The hospital has a Veterans' Liaison Officer (VLO) available to co-ordinate the hospital stay of DVA patients with hospital healthcare providers. The veterans' liaison officer is able to:

  • Provide pre-admission and discharge planning support
  • Assist in the co-ordination and streamlining of hospital care
  • Refer patients to appropriate services and resources
  • Co-ordinate DVA client visiting and information services in conjunction with ex-service organisations
  • Provide general health and lifestyle education, and counselling
  • Act as a single point of contact for DVA patients, their families and carers, ex-service organisations and the DVA with particular regard to the resolution of concerns and problems

Veteran Accounts and Entitlements

If you're an eligible veteran or war widow, you won't have any personal expenses for treatment at Mayo Private Hospital and you won't receive an account. You will, however, be charged for calls made to mobile, long distance (STD) and international (ISD) numbers. Local calls are free.

Types of Accommodation

Under an agreement with the Department of Veterans' Affairs, eligible veterans and war widows are admitted to shared room accommodation unless the medical condition requires single room facilities.

If your personal preference is single room accommodation, arrangements should be discussed with hospital staff. Allocation of a single room under these circumstances will require you to meet the extra accommodation cost.

Transport to and from Hospital

Some veteran patients are eligible to have transport arranged for them through the Department of Veterans' Affairs.

Discharge transport can be organised by our unit staff via the DVA if required.

The Department can be contacted for general enquiries on 133 254, or the local Veterans Affairs Network Offices on 1300 551 918 for further information.

Alternatively, please contact the DVA. 

Further Information

For further important information regarding any aspect of veteran admission to hospital, please either: 

  • Contact us and ask to speak to the veterans' liaison officer
  • Contact the DVA on 133 254 or your local Veterans Affairs Network Offices on 1300 551 918
  • Visit the DVA.