We appreciate that all families want to ensure their loved ones are safe and cared for.
Please note the following restrictions are in place in regards to visitors to Mayo Private Hospital.
Guidance regarding COVID-19
The World Health Organisation declared COVID-19 a pandemic, meaning the virus is established on all continents (with the exception of Antarctica). We are continue to thank our patients, staff and their loved ones for their continued understanding during this ongoing evolving situation and support us as we work to continue to keep our staff and patients safe. In line with NSW Health guidance and infection control and patient quality safety measures please note the following:
Current Visitor Guidelines
As we prepare to return to 'COVID-normal’ we have updated our check in process to be done via the NSW Service QR Code and the following restrictions apply;
Strict Visiting hours:
Monday to Friday - 10am - 6pm | Saturday, Sunday and Public Holidays - 10am - 2pm
Strictly only TWO visitors per patient, including children under 16 (only 1 child at a time), to visit a patient in a 24 hour period for a maximum of two hours per visit.
Surgical Masks are mandatory for all patients and visitors
Visitors will be permitted if they:
Have had two doses of a recognised vaccine (unless they have a medical exemption)
Are under 12 years of age who have had at least 1 dose of vaccine (a child under 12 must be accompanied by a vaccinated adult)
Show evidence and proof of vaccination upon arrival
Have not tested positive to COVID-19 within the last seven days
Not be a high-risk contact of someone who has had COVID-19 in the previous 14 days
Not have any COVID-19 symptoms
Not have arrived from overseas in the past seven days.
Provide evidence of a negative RAT if arrived from overseas 8-14 days ago
Wear a surgical mask correctly on entry and for the duration of the visit
Check in via the NSW Service QR Code
Maintain appropriate hand hygiene and physical distancing practices (1.5m) with one person per 4 square metres
All patients must undergo routine pre-admission screening for infectious diseases status. During the admission process, all patients will be COVID-19 screened
Additional visitors may be allowed on compassionate grounds. This will be determined by the Hospital executive or their delegate on a case-by-case basis.
All those who attend our facility for treatment (including day treatment, surgical, rehabilitation and those with visitor exemptions) will be advised by the hospital if you are required to undergo a RAT or PCR test prior to admission.
If you have been unwell, have COVID symptoms, are pending a COVID test result, or have been identified as a close contact please contact the hospital.
Practice physical (social) distancing by:
Attempting to keep a distance of 1.5 metres (5 feet) between you and other people where possible. If you are required to move closer than 1.5 metres, ensure that the time does not exceed 15 minutes
Avoid shaking hands, hugging, touching or kissing other people or sharing food
Avoid close contact with anyone with cold or flu-like symptoms
Wear a face mask at all times, and after putting it on to cover your nose and mouth, do not touch the front of the mask and remove it using the ear loops or head straps
Dispose of the used mask into a waste bin and perform hand hygiene with soap and water or alcohol hand rub
If you are concerned please contact healthdirecton 1800 022 222 or the Public Health Unit for further information on 1300 066 055.
DO NOT ENTER THE HOSPITAL OR VISIT OUR PATIENTS FOR 14 DAYS
If you are unwell and require urgent medical attention you should contact your GP or call 000 for an ambulance (this will work even without phone credit).
The hospital is reachable via phone 24/7. Please note our main reception hours below and be advised that during after hours, our phones are diverted to the nurses stations. Our patients take priority over the phones so sometimes there are delays in phone answering. Please do try again.
Monday to Friday 8:00am - 6:00pm
Saturday during current visiting hours only
In consideration of all patients and visitors, please be mindful of noise levels and COVID restrictions when using our common areas. We have a comfortable and warm seating area within our Cafe - Village Brew in the foyer of the hospital as well as a beautiful seating areas outdoors on hospital grouds. All with limited seating to abide by COVID restrictions presently.